Technical Support / Frequently Asked Questions
This resource page is here for all of your technical needs. Whether you’re a wheelbuilder, mechanic or just looking for maintenance tips, it can all be found here. If you’re looking for something and you can’t find it, then please contact us at firstname.lastname@example.org. Our customer service team is here to help you out!
Where are our rims made?
The short answer is China—because we found an employee-centric, innovative manufacturer—but the long answer is a far more interesting journey that includes our review of many factories in Taiwan and China. Take a look at our blog post on the NOBL journey to produce some of the finest rims on the market.
Do your rims come tubeless ready?
All of our wheelsets come taped with valves and ready to go. Simply throw on your tires with sealant and you’re good to go! Rim only purchases do not come with tape and valves, but can be purchased separately.
Where are our wheels assembled?
Our wheels are built in beautiful British Columbia at our warehouse on Vancouver Island. We take immense pride in putting together top quality wheels that are designed to handle whatever you throw at them!
Can I make changes to my order after it has been placed?
Do your wheels have a weight limit?
Weight limits are subjective, as they do not take into account the ride style of the rider. A 280lb rider who is exceptionally smooth, will put less abuse on a wheel than a 150lb rider that is casing jumps and crashing on the regular. It’s for this reason that we do not have an official weigh limit. We have satisfied customers of all ride styles and weights, ranging up to and over 300lbs. A large part of what makes a dependable wheelset is the part selection. If you’re unsure of what wheelset will best meet your needs, then please contact us!
What is your Return Policy?
We take pride in building you a wheelset that works for your needs and brings out the best rider in you. Customer satisfaction is of utmost importance to us! We encourage you to call or email us before your purchase so we can discuss which wheelset will work best for you. Ride style, rider weight and the type of terrain you ride all play a big factor in determining your wheel requirements That being said, if the wheelset you receive is incorrect or doesn’t meet your requirements we have a return policy for this reason.
Returns are accepted within 30 days of receipt of delivery (determined by the tracking number delivery date). Our return policy covers the product cost only, no other costs. Shipping costs are the consumers responsibility and will not be covered unless the incorrect product was received.(Based on the invoice) The product must be unused and in it’s original packaging.
Refunds are processed once the product has been delivered back to us. Due to the custom nature of our products and supply chain challenges, there will be a 5% restocking fee on all correctly fulfilled orders that are returned. If the product has a significant reduction in aesthetic appearance or performance, the refund value will be left at our discretion.
If you would like to return your wheelset, please email us with your information and a little background on why the wheelset wasn’t working for you.
Taping your Rims
The video shows how to tape your rims. Ensuring the rim surface is clean and free of oil and dirt is essential to creating an effective tubeless seal. Not doing this properly will result in leaks.
Thinking of using Cushcore? In this video, we share some tips on how to install it
Sealant and Tires
All of our rims are designed to have tires mounted without needing a compressor. The key to this is using a tubeless ready tire, sealant and ensuring the tire beads are in the center of the rim channel during inflation. Check out the video below to learn how to mount your tires.
This video explains possible issues that your tubeless setup could have if you see sealant leaking from the valve area
All NOBL rims must be build to the specified tension range using butted spokes. Building outside of this range voids warranty and leads to premature failure. Used of straight gauge spokes is prohibited and will result in rim damage.
The optimal range for spoke tension is 120-130kgf. At no point should the spoke tension exceed 135 kgf.
Wheel Building Components
All NOBL rims MUST be built using a tensiometer. This is essential for building the wheel correctly.
Butted spokes must be used. Used of straight gauge spokes voids warranty. We recommend using Sapim spokes for all NOBL builds.
Alloy or brass nipples can be used. Our preference is Sapim Secure Lock Alloy nipples. They have proven to be durable, corrosion resistant and light.
Hydra Hub Overview
Thinking of building with the Hydra hubs and want a bit more insight? You need to watch this video!
2019+ Rim ERD's
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Which hub to choose?
Need some help figuring out which hubs to go with? In this video we walk you through the considerations
Spoke Length Calculator
Trying to figure out what spoke lengths you need?
Check out our guide HERE
Different spokes we build with
Wondering what spokes to build with? Here is a video showing the best spokes we’ve worked with and what we use on all our builds
What maintenance should I do?
Your NOBL wheelset is built to provide you with years of dependable service. However, it is important to regularly inspect your wheel set to ensure it is in good condition and performing optimally.
We’ve created a guide for inspecting your wheels HERE
NOBL/Onyx Steel Inserts
In this video we show you how to repair the protection clips on the aluminum freehub on a NOBL or Onyx Classic Shimano HG freehub.
Industry Nine Torch Freehub Service
In this video, we show you how to service your i9 Torch freehub
Keeping your hubs spinning freely, is essential to the performance of your wheelset. All of our hub partners have specific maintenance requirements for their hubs. Check out the links below for their respective support pages.
NOBL Hub Torque Caps
In this video, we show you step by step how to install torque caps on a front NOBL hub
How to Install Crown Graphic
In this video, we show you step by step how to install the NOBL crown graphics on your rims
Customizing your NOBL wheelset is a great way to make it pop and stand out. All of our decals are made of durable 7 year vinyl that is designed to withstand the elements while still being removable.
Check out the video HERE to see how to install your decal kit on your rims.
Hope Freehub Swap
In this video, we walk you through how to swap freehubs on a Hope Pro 4 hub
Oil or Grease Industry Nine Hydra
In this video, we compare the differences between using oil or grease in your i9 Hydra freehub